FAQ

Where is the Exhibition located?

Arcadia Earth is located at 718 Broadway, NY, NY 10003. Subway stops nearby are Astor Place off the 6 train and NYU 8th St. off the N/W trains.

What is Arcadia Earth’s hours?

We are open Thursdays and Fridays 2pm-9pm, Saturdays 10am-9pm, and Sundays 10am-8pm. We have entry slots every 15 minutes, with final entry at 7:45pm on Thursdays, Fridays, and Saturdays, and at 6:45pm on Sundays.

HOW MUCH DO TICKETS COST?

- General Admission: $33 +fees during Off-Peak times, $39 +fees during Peak times
‍
- Kids, Students, Veterans, Active Military, and Seniors age 65 and older: $27 +fees during Off-Peak times, $31 +fees during Peak times

DO I NEED TO PROVIDE PROOF THAT I'M VACCINATED AGAINST COVID-19?

We are not currently requiring guests to show proof of vaccination, but please note that we are still requiring all guests and staff to wear masks at all times while inside the building.

CAN I PURCHASE A TICKET AT THE DOOR?

No, at this time all tickets must be purchased online in advance, and we will not be offering walk-in tickets. Tickets are available through our website: www.arcadia.earth
‍Given the high volume of traffic during weekends and national holidays, we recommend booking tickets for these days in advance.

HOW LONG IS THE EXPERIENCE?

Guests must arrive promptly at their entry time and should plan to spend 45 minutes to an hour inside. We encourage guests to take their time throughout the space, but know that we do close promptly at 9pm on Thursdays, Fridays, and Saturdays, and at 8pm on Sundays, with final entry an hour before.

IS ARCADIA EARTH WHEELCHAIR ACCESSIBLE?

No. The exhibit at Arcadia Earth occupies two floors within the building and requires stairs to access these levels. Arcadia Earth is a temporary pop-up exhibit renting space from a licensed retail venue, with no ownership of the building and no ability to install elevator access at this time. We apologize for the lack of elevator access, and are happy to assist guests in any way possible. Please reach out to info@arcadia.earth for additional information or to let us know how we can assist you.

IS THE EXHIBIT SUITABLE FOR KIDS?

Yes, Arcadia Earth is an immersive art exhibit enjoyable for guests of all ages. Given the content, we recommend the experience for children age 6 and up. We welcome families and children here at Arcadia, but require children to be accompanied by an adult at all times.

I feel sick, or have been around someone who is sick. Can I reschedule?

Yes, we offer everyone the opportunity to swap their tickets for another date up to 30 minutes prior to their scheduled entry, at no additional cost. To swap your tickets, follow the link at the bottom of your confirmation email, or call ShowClix ticket support at (888) 850-8718 Mon-Fri 10am-6pm. If you are experiencing any symptoms of COVID-19Or if you have recently been exposed to someone who has COVID-19, or if you have recently tested positive for COVID-19, we kindly ask that you stay home and reschedule your visit for a later date.

IF I’M NOT ABLE TO ATTEND AFTER PURCHASING MY TICKET, CAN I GET A REFUND?

Refunds are only given in the event of an emergency. Please contact info@arcadia.earth to let us know of your circumstances, and we will accommodate you to the best of our abilities.

CAN I BRING A STROLLER?

No, strollers must be left in a public stroller parking area at the entrance of the building. Because Arcadia Earth requires guests to climb and descend stairs, and because some parts of the exhibit contain narrow pathways, strollers are not permitted inside the exhibit.

DOES ARCADIA EARTH OFFER COAT OR BAG CHECK?

No, we have suspended all coat and bag check services. With the current COVID-19 precautions we have implemented, employees are unable to privately store phones, food and beverages, or other guest belongings at this time.

CAN I BRING MY PET TO ARCADIA EARTH?

Only fully certified SERVICE ANIMALS are permitted in the exhibit will proper documents. Emotional support animals are not allowed. Due to the intensity of the lights and sounds within the immersive experience, service animals are not encouraged.

DO I NEED TO WEAR A COVERING MASK?

Yes, all guests and staff of Arcadia Earth are required to wear masks, at all times, while on Arcadia Earth premises. Many of our guests are families with young children, and until all children are permitted to be mask free and safe, appropriate face coverings will be required for the foreseeable future. Face coverings must cover your nose and mouth, and may not contain any exhalation valves or holes or gaps of any other kind. Arcadia Earth reserves the right to remove persons that do not comply with this requirement.

DO I NEED TO HAVE MY TEMPERATURE TAKEN?

Yes, at this time we will be mandating temperature screenings for all guests and employees. If you have a temperature of 100.4 degrees or higher, you and your party will not be admitted inside the exhibit, and we will happily work with you to reschedule your visit. Arcadia Earth reserves the right to remove persons that do not comply with this requirement.

DO I NEED TO DOWNLOAD AN APP FOR THIS EXPERIENCE?

Yes, the Arcadia Earth AR app is necessary to fully experience the exhibit. The app gives guests access to the augmented reality components of the exhibit, as well as additional information, action resources, and eco-purchase opportunities—all on their personal devices. The app is free to download on iPhone 7 and up and select Android devices.

ARE YOU STILL LENDING IPADS TO VISITORS?

Yes, but in an effort to reduce the amount of touch points and shared items within the exhibit, iPads are incredibly limited at this time, and are not guaranteed to any visitors or parties. All guests are strongly encouraged to download the augmented reality app prior to arriving at Arcadia Earth, or to share devices between members of their party.

DO YOU OFFER GROUP DISCOUNTS FOR COMPANIES?

If you have a large group or would like to host a customized event with us, please contact our team at events@arcadia.earth for further assistance.

FOR FIELD TRIPS, WHO SHOULD I CONTACT?

Yes, we do offer school discounts. If you are looking to arrange a large school group please reach out to our team at education@arcadia.earth and provide the following information:
- Name of the school
- Date and time request
- Number of students
- Number of chaperones

WHEN SHOULD I ARRIVE?

All tickets have a timed 15-minute window of entry. You will not be permitted to enter before or after your 15-minute window, and your entire party must be present to enter.

DO YOU HAVE PUBLIC RESTROOMS?

Yes, but please note that restrooms are only available inside the exhibit, and cannot be accessed before or after your visit. Traffic flows one way only in Arcadia, and our restrooms will be about 2/3 of the way through your journey.

WHAT DOES “AR” MEAN?

Augmented Reality (AR) is a combination of real and virtual (computer-generated) worlds. With a real subject or image that can be captured on a video or camera, the technology 'augments' the real-world image with extra layers of digital information.

WHAT DOES “VR” MEAN?

Virtual Reality (VR) is a type of computer technology that creates simulated worlds and environments, based off of the user’s eyes and physical movements. Guests must wear a VR headset to experience the VR components of our exhibit, but participation is not required. All VR headsets will be sanitized between uses by a member of our staff. Please note that use of VR headsets can cause motion sickness similar to car, sea, or air sickness, dizziness, seizures, or blackouts, and may not present until hours after using the VR headset.

CAN I PAY WITH CASH IN THE ECO-MARKET?

No, the COVID-19 safety precautions we have in place allow us to only perform contactless transactions.

I CAME TO THE EXHIBIT AND DO NOT HAVE ANY OF THE PHOTOS I TOOK! WHAT DO I DO?

If for some reason your photos did not send to your email or save to your device, we will offer a comped visit as they are not retrievable once your visit is over. This is of utmost importance and we are working on our app quality every day! Please reach out to info@arcadia.earth if this happens. Thank you for your patience as we work through the continued development of our technology to make sure it is at the standard our guests expect.

I CREATE ART SIMILAR TO YOUR EXHIBIT, CAN I EXHIBIT?

We love talking with other artists who are working in upcycled installations, climate change-based work, virtual reality, and augmented reality. Please reach out to info@arcadia.earth and someone from our team will be in contact with you.

I AM AFFILIATED WITH A NON-PROFIT CAN I CONNECT W/ ARCADIA EARTH?

Please reach out to info@arcadia.earth with details of what the non-profit is seeking.

Frequently Asked Questions