OUR COMMITMENT TO YOUR SAFETY

Arcadia Earth remains committed to providing high-quality service while ensuring the safety of our guests and employees. Some of the new policies and procedures we have implemented include:

• Pre-purchased tickets only
• Guest flow measures and reduced capacity
• Mask and temperature check requirements
• Increased sanitation
• Reduced touch points
• Flexible rescheduling


For a full list of the ways we are working to prioritize the health and safety of our employees and guests
Click here.

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Frequently Asked Questions
Where is the Exhibition located?
What is Arcadia Earth’s hours?
HOW MUCH DO TICKETS COST?
CAN I PURCHASE A TICKET AT THE DOOR?
HOW LONG IS THE EXPERIENCE?
IS ARCADIA EARTH WHEELCHAIR ACCESSIBLE?
IS THE EXHIBIT SUITABLE FOR KIDS?
I feel sick, or have been around someone who is sick. Can I reschedule?
IF I’M NOT ABLE TO ATTEND AFTER PURCHASING MY TICKET, CAN I GET A REFUND?
CAN I BRING A STROLLER?
DOES ARCADIA EARTH OFFER COAT OR BAG CHECK?
CAN I BRING MY PET TO ARCADIA EARTH?
DO I NEED TO WEAR A COVERING MASK?
DO I NEED TO HAVE MY TEMPERATURE TAKEN?
DO I NEED TO DOWNLOAD AN APP FOR THIS EXPERIENCE?
ARE YOU STILL LENDING IPADS TO VISITORS?
DO YOU OFFER GROUP DISCOUNTS FOR COMPANIES?
FOR FIELD TRIPS, WHO SHOULD I CONTACT?
WHEN SHOULD I ARRIVE?
DO YOU HAVE PUBLIC RESTROOMS?
WHAT DOES “AR” MEAN?
WHAT DOES “VR” MEAN?
CAN I PAY WITH CASH IN THE ECO-MARKET?
I CAME TO THE EXHIBIT AND DO NOT HAVE ANY OF THE PHOTOS I TOOK! WHAT DO I DO?
I CREATE ART SIMILAR TO YOUR EXHIBIT, CAN I EXHIBIT?
I AM AFFILIATED WITH A NON-PROFIT CAN I CONNECT W/ ARCADIA EARTH?
COVID-19 SAFETY

When you visit Arcadia Earth, you can expect the following from us:


GUEST FLOW MEASURES

We will be limiting the number of guests in our exhibit and shop. Guests will be given a strict 15-minute window of entry for the exhibit, and must enter in their complete parties.


PRE-PURCHASED TICKETS ONLY

Guests are required to have a pre-purchased ticket and must arrive on time for their entry slot, with their full party.


REDUCING TOUCH POINTS

We are reducing the number of high-touch areas in our lobby, exhibit, and shop. All retail transactions will be cashless, and all tickets to the exhibit must be purchased online ahead of time. iPad checkout is limited, and for the time being, we are not offering coat or bag check. Our staff will no longer be able to hold phones, cameras, or any other personal belongings from guests at any time during their visit.


SANITATION

We will be frequently cleaning and fogging the exhibit with Envirocleanse-A and other disinfectants that are on the EPA-approved list to kill COVID-19. We will be providing additional hand sanitizing stations throughout the exhibit and shop, focusing these stations around any remaining high-touch areas.


In order to support the safety measures above, the following is expected of every guest during their journey through Arcadia Earth:


ARRIVE ON TIME

Your pre-purchased ticket will be for a specified 15-minute window of entry. Your entire party must arrive together and within that specified time.


MASKS REQUIRED

All employees and guests over 2 years old are required to wear masks, at all times, while on Arcadia Earth premises. Many of our guests are families with young children, and until all children are permitted to be mask free and safe, masks will be required for the foreseeable future. If any member of your party is medically unable to wear a face covering, please contact us before your visit at info@arcadia.earth.


MAINTAIN SOCIAL DISTANCING

All guests must practice social distancing. Please keep your party 6 feet (2 meters) away from others.


SANITIZE YOUR HANDS

Guests are encouraged to sanitize their hands frequently with our sanitizing stations.


FLEXIBLE RESCHEDULING

We allow easy ticket rescheduling through our online ticketing platform up to 30 minutes prior to your scheduled visit, at no charge. To swap your tickets, follow the link at the bottom of your confirmation email, or call ShowClix ticket support at (888) 850-8718 Mon-Fri 10am-6pm. If you are experiencing any symptoms of COVID-19, if you have recently been exposed to someone who has COVID-19, or if you have recently tested positive for COVID-19, we kindly ask that you stay home and reschedule your visit for a later date. 


While we have taken advanced safety measures to protect our guests and staff, an inherent risk of exposure to COVID-19 exists in any public place where people are present. By visiting Arcadia Earth, you voluntarily assume all risks related to exposure to COVID-19.


718 Broadway, New York, NY 10003